Complaints and Appeals

Jurnal Hukum Keluarga is committed to maintaining a fair and transparent process for handling complaints and appeals. This policy outlines the procedures for submitting complaints against the journal, its staff, editorial board, or publisher, as well as the process for handling appeals. The journal follows the Core Practices outlined by the Committee on Publication Ethics (COPE).

Types of Complaints Complaints may include, but are not limited to:

  • Allegations of research misconduct or ethical violations in published articles.

  • Claims of bias or unfair treatment by the editorial board or journal staff.

  • Disputes related to the peer-review process.

  • Accusations of copyright infringement or plagiarism.

  • Concerns about conflicts of interest or undisclosed competing interests.

Submitting a Complaint

  • Complaints can be submitted by authors, reviewers, readers, or any concerned individuals via the journal’s official email.

  • The complaint should include contact information, a detailed description of the issue, and any supporting evidence.

Confidentiality and Anonymity

  • The journal ensures confidentiality and anonymity for both the complainant and the individuals involved in the investigation.

  • Complaints will be handled discreetly, and personal information will only be shared with those directly involved in the resolution process.

Initial Assessment

  • The editorial office will assess the validity and seriousness of the complaint.

  • If the complaint falls outside the scope of this policy, the complainant will be informed and, if possible, directed to the appropriate authority.

Investigation Process

  • If valid, a thorough investigation will be conducted, which may involve gathering additional information, consulting relevant parties, and reviewing pertinent documentation.

Involvement of Editorial Board and Publisher

  • If the complaint involves the editorial board or publisher, appropriate measures will be taken to ensure impartiality in the investigation.

Resolution and Communication

  • The journal will strive to resolve complaints promptly and will inform the complainant of the outcome and any actions taken.

Appeals

  • If dissatisfied with the resolution, complainants may submit an appeal stating the reasons for challenging the decision and providing any additional evidence.

Appeals Handling

  • An independent appeals committee, composed of individuals not previously involved in the complaint, will review and reassess the case fairly and objectively.

Final Decision

  • The appeals committee’s decision will be final, and the outcome will be communicated to the complainant with a comprehensive explanation.

Public Transparency

  • The journal will maintain records of all complaints, including resolutions and actions taken, in an anonymized format, subject to privacy considerations.

Review of Complaints and Appeals Policy

  • This policy will be periodically reviewed and updated to ensure effectiveness and alignment with best practices.

  • Any revisions will be communicated to stakeholders and published on the journal’s website.